Handle support requests like a true pro
Simplify email support — turn emails into tickets, assign them to your team and keep conversations organized in one unified platform.
Email ticketing system to help you manage tickets with ease
A ticketing system that helps you manage customer inquiries, organize support requests, and resolve issues with ease.
Organize Better
Convert Emails to Tickets
Streamline your workflow by automatically converting customer emails into tickets, ensuring no query is ever overlooked and everything stays organized.
Save Time
Canned Responses
Quickly respond to common customer queries with pre-written messages, reducing repetitive tasks and improving response times for your support team.
Team Management
Manage Teams with Ease
Assign tickets to teams for better organization. With flexible team management, members can belong to multiple teams, ensuring seamless collaboration and efficiency.
Contact Forms
Create Tickets from Contact Forms
Easily integrate contact forms on your website. Provide a seamless way for customers to reach out while ensuring all submissions are converted into tickets and tracked efficiently.
Filtering
Filter Tickets
Quickly locate and organize tickets with the powerful filtering feature. Sort by priority, status, team, assigned agents and stay on top of what matters most.
A ticketing system is no longer optional
Explore how a modern ticketing system streamlines operations, boosts efficiency, and what your organization risks by operating without one.
Organizations Using a Ticketing System
- All support requests in one place, accessible to your entire team.
- Assign tickets to specific team members for clear ownership.
- Utilize automated replies, categorization, and status updates to save time.
- Teams can comment, add private notes, and work collaboratively on tickets.
- Consistent and professional communication enhances satisfaction.
- Easily manage urgent tickets and organize by priority levels.
Organizations Without a Ticketing System
- Difficult to track, prioritize, and manage requests effectively.
- Hard to monitor team performance and ticket statuses.
- No built-in tools for internal notes or team discussion.
- Becomes unmanageable as the volume of requests increases.
- Lack of insights into response times, ticket trends, and bottlenecks.
- Important customer queries may slip through the cracks.
Handle support requests like never before
Take control of your support queries with features designed to prioritize, assign, and resolve tickets effortlessly.
- Bulk Updates.
- Manage your workload with Bulk Updates—save valuable time by updating multiple tickets simultaneously.
- Status and Priority.
- Keep your team aligned by setting clear priorities and statuses, ensuring every ticket is handled efficiently.
- Signatures.
- Ability to add signature per agent that will be automatically added when creating replies.
- Private Notes.
- Add private notes to tickets that only agents can see. Increase collaboration and enhance productivity.
- Mentions.
- Collaborate seamlessly by tagging team members directly in tickets, keeping everyone in the loop.
- Tagging.
- Organize and categorize tickets with customizable tags. Prioritize tickets and ensure issues reach the right team efficiently.
With macros and automations
Simplify your workflow with predefined actions and responses that streamline ticket updates and replies. Automate common tasks to minimize repetitive work and maximize efficiency.
Automated Manual Tasks
Macros
Create predefined actions or responses that streamline ticket updates and replies. With a single click, you can execute complex processes, simplifying workflows and minimizing repetitive tasks.
Automated Tasks
Automations
Set up triggers and conditions to automatically perform actions, such as assigning tickets, sending notifications, or updating ticket properties.
- Save Time.
- Utilize macros and automations to streamline ticket updates and replies, saving valuable time and minimizing repetitive tasks.
- Eliminate Human Error.
- Automate repetitive tasks and enforce workflows to ensure accuracy, prevent mistakes, and keep ticket handling consistent.
- Automate.
- Automate common tasks to maximize efficiency and ensure every ticket is handled efficiently.
Custom outgoing addresses
Use your own domain to send emails, making it easy to organize your communications clearly and professionally.
- Custom domain.
- Send emails directly from your domain. This keeps your brand consistent and ensures your email communications are clearly identifiable.
- Multiple addresses.
- Create distinct outgoing addresses for different teams or departments. Simplify your workflows and clearly organize team communications.
- Multiple domains.
- Manage communications for multiple brands by adding several domains to a single account, streamlining your email management process.
Collision detection
Prevent multiple agents from responding to the same ticket simultaneously.
Emma Harris is typing
Transforming support, one ticket at a time
Explore how efficient ticketing systems are reshaping customer experiences and driving measurable impact across industries.
2 billion tickets processed
Tickets processed daily
Over 2 billion support tickets are processed globally each year across industries.
40% increase in response time
Average response time
The average response time for support requests has decreased by 40% with ticketing systems.
Customer retention
Businesses using ticket systems see a 60% boost in retention and a 40% conversion rate, turning inquiries into outcomes.